This is the perfect opportunity for someone with a technical support background who's ready to leverage their skills while levelling up into Customer Success to help build the bridge between Support and Success as a combined experience. This is a high-impact, high-ownership role and will be vital in driving customer satisfaction, retention and growth.
What You’ll Be Doing (a.k.a. The Gig):
Be the first line of support: resolve Level 1 tickets and help reduce repetitive ones by creating helpful content.
Create and manage self-serve content on the CodeScene Support Hub and CodeScene Community including Chatbots & Knowledge Base
Work closely with Product on technical escalations and align with Sales for commercial opportunities.
Guide selected customers through onboarding and growth, helping them get maximum value from CodeScene.
Spot and surface upsell opportunities for Sales as Customer Success qualified leads (CSQLs).
Help shape the structure, rhythm, and best practices of future Customer Success operations.
Deliver product training and collaborate on special projects that improve the customer journey.
What You Bring to the Table
2+ years in a technical support or customer-facing role.
Prioritization ninja. You can juggle tickets, tasks, and customers like a pro.
Familiar with helpdesk tools like HubSpot, FeatureBase or Freshdesk.
Fluent in English (bonus points for additional languages).
Resourceful, and proactive – You get things done.
Nice-to-Haves (But Not Dealbreakers):
A background in software development or QA.
An interest in leveraging AI tools for supporting customers
Familiarity with Git platforms (GitHub, GitLab, Azure DevOps).
Experience with Project management tools (Jira, Trello, ClickUp, etc.).
Exposure to code analysis tools (CodeScene, SonarQube, etc.).
Why this role is special:
You’ll be part of a company that’s changing how the world understands and improves software. As the first person in this role, you'll have real influence, tons of autonomy, and room to grow as we unify Support and Customer Success into one impactful function.
Ready to build something meaningful with us?
Apply now and let’s shape the future of customer experience at CodeScene together.
